Refund Policy

At Safe & Secure Tech Sol, we strive to provide high-quality products and services to our valued customers. We understand that sometimes you may need to return or exchange a product. This Refund Policy outlines the conditions and procedures for obtaining a refund.

Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• The product must be returned within 15 days from the date of purchase.
• The product must be in its original condition, unused, and in the original packaging.
• A valid proof of purchase, such as a receipt or order confirmation, must be provided.

Non-Refundable Items

Certain items are non-refundable, including:

• Custom or personalized products.
• Products purchased on sale or with a discount.
• Services that have already been rendered.
• Installation fees or other service charges.

How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us: Email our customer service team at info@safeandsecuretechsol.com to initiate the refund process. Please provide your order number, a description of the issue, and any supporting documentation.
2. Return Authorization: If your refund request is approved, we will provide you with a Return Authorization Number (RAN). Please include this number with your returned product.
3. Ship the Product: Securely package the product and ship it to the address provided by our customer service team. You are responsible for paying the shipping costs for returning the product. We recommend using a trackable shipping service or purchasing shipping insurance.
4. Inspection: Once we receive the returned product, we will inspect it to ensure it meets the refund eligibility criteria. This process may take up to 7 business days.

Refund Processing

If your return is approved, we will process your refund within 14 business days. The refund will be issued to the original payment method used for the purchase. Depending on your payment provider, it may take additional time for the refund to appear on your statement.

Exchanges

If you wish to exchange a product for a different item, please contact our customer service team. Exchanges are subject to product availability. If the desired product is not available, we may offer you a refund or store credit.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund, including shipping costs if the product is confirmed to be damaged or defective upon arrival.

Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at:

Safe & Secure Tech Solutions

info@safeandsecuretechsol.com

Operating in Hyderabad, Vijayawada, Mahabubnagar, Gadwal, Vishakhapatnam, Armoor, Proddatur, and Janagaon. We value your satisfaction and are committed to providing the best customer service experience.

Thank you for choosing Safe & Secure Tech Solutions.